Counterfeit products closely resembling our genuine products have been found circulating mainly on online shopping sites and flea market sites.

We cannot guarantee the efficacy or safety of these counterfeit products. They may cause skin problems, so please do not use them.

Genuine products can be purchased at authorized Shiseido stores, department stores, supermarkets, drugstores, and our official online shop.

We cannot guarantee the quality of products purchased through unauthorized sales channels.

Trusted retailers / online stores carrying ELIXIR

• Store Finder
• Shiseido Authorized Online Shop
• Shiseido Official Online Shop

Inquiries about ELIXIR products

0120-770-933 (10:00-17:00 / Excluding weekends & holidays)